LSRW stands for Listening, Speaking, Reading and Writing. These four skills are the foundation of effective business communication.
In the workplace, LSRW skills affect:
Exam note: Communication fails most often due to poor listening and unclear speaking/writing.
Listening is an active process of receiving, understanding, evaluating and responding to messages.
Listening is different from hearing:
Effective speaking means expressing ideas clearly and appropriately.
Key elements:
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Business communication is the process of sharing information between people within and outside a company. Effective business communication is how employees and management interact to reach organizational goals. Its purpose is to improve organizational practices and reduce errors.
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LSRW stands for Listening, Speaking, Reading and Writing. These four skills are the foundation of effective business communication.
In the workplace, LSRW skills affect:
Exam note: Communication fails most often due to poor listening and unclear speaking/writing.
Listening is an active process of receiving, understanding, evaluating and responding to messages.
Listening is different from hearing:
Effective speaking means expressing ideas clearly and appropriately.
Key elements:
Exam tip: Use the 7 Cs (clarity, conciseness, etc.) even in oral communication.
Reading skill is important for understanding reports, emails, policies and contracts.
Exam tip: For long passages, skim first, then scan for key facts.
Writing is crucial for emails, letters, reports and notices.
Principles:
A simple business email structure:
Common mistakes:
Improvements:
Active listening means listening with full attention, asking questions and giving feedback to confirm understanding.
Unclear: “Send it soon.” Clear: “Please send the updated sales report by 5 PM today.”
Skimming is to get the gist; scanning is to find specific details.
From this topic
Hearing is a physical process of receiving sound; listening is a mental process of understanding meaning. Hearing is automatic; listening needs attention and effort. Listening involves feedback and response, while hearing may not.
Distractions/noise, lack of concentration, prejudice/assumptions, stress/emotions and interrupting the speaker are barriers (any three).
Listening is an active process of receiving, understanding, evaluating and responding to a message. It is different from hearing because hearing is only physical reception of sound, while listening involves attention and interpretation.
Active listening techniques:
Benefits:
Thus good listening is a key skill for effective business communication.